Contact us
Email support@silklifestyle.com. We aim to respond within 2 business days.
Help topics
Account & access
- Apply / invite: Silk Lifestyle is invitation-only. Request an invite from an existing member or apply with a referral code.
- Sign in: Use the email or phone number registered to your account. Reset credentials from the login screen.
- Delete account: Request deletion on the web at silklifestyle.app/delete-account (email support — no app required), or in the app via Settings → Delete Account.
Subscriptions (Privé / Elite)
- Published rates: see Pricing (Privé $29/month; Elite $49/month).
- Subscriptions may be managed through the Apple App Store or Google Play, or through Silk web billing where offered.
- To cancel auto-renewal, use your device subscription settings (for store purchases) or contact support for Silk-billed subscriptions. Cancellation stops future renewals and does not create a refund right.
- No refunds except where mandatory law or Apple/Google store rules require otherwise. See the Refund Policy.
Events & tickets
- Ticket prices are shown on the event page or at checkout before purchase. See Pricing.
- Ticket purchases are subject to the Terms & Conditions and Refund Policy (all sales final / no refunds, except as those policies require).
- For event-day issues, contact the event host through in-app event details when available.
Safety & reporting
- Report or block members from their profile or conversation screens.
- For urgent safety concerns, email support@silklifestyle.com with subject line Safety Report.
- Review the Acceptable Use Policy and Child Safety Standards.
Legal
- Privacy Policy
- Terms & Conditions
- Acceptable Use Policy
- Refund Policy
- Law Enforcement Protocols
- Child Safety Standards
- Pricing
Company
Silk Lifestyle, LLC
382 NE 191ST ST #472718
Miami FL 33179, US