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Refund Policy

Last updated: September 10, 2026 · Publisher: Silk Lifestyle, LLC

Policy summary. Except as required by applicable law or by Apple App Store / Google Play rules for purchases those stores bill, Silk Lifestyle, LLC ("Silk," "we," "us," or "our") does not provide refunds, cash reimbursements, chargebacks-in-favor, credits as of right, or prorated reimbursements for any fees, tickets, memberships, or other Paid Services. All sales are final.

No Refund is the standard policy for all new ticket purchases. If an existing order was sold under an expressly different refund policy, the terms recorded for that order continue to apply. Changing an event's settings does not change those existing purchase terms.

This Refund Policy forms part of the Terms & Conditions and applies to the Silk Lifestyle mobile applications, websites (including silklifestyle.app and silklifestyle.com), memberships, event tickets, and related services (collectively, the "Services").

1. Scope

This policy covers, without limitation:

  • Membership subscriptions and upgrades (including Privé and Elite), whether billed by Silk (for example, via Stripe on the web) or otherwise processed as a Silk Paid Service;
  • Event tickets and related event fees;
  • Category or pricing adjustments, guest fees, convenience fees, and similar charges associated with membership or events; and
  • Digital access, features, tools, and other Paid Services made available through the Services.

Published membership rates appear on our Pricing page. Event ticket prices are displayed on the applicable event page or at checkout before purchase.

2. All Sales Final

By completing a purchase, you acknowledge that the charge is final and non-refundable, except solely to the extent a non-waivable right under applicable law or an applicable app-store refund rule requires otherwise.

Without limiting the foregoing, no refund is available because of, among other things:

  • Change of mind, buyer's remorse, or unused access;
  • Scheduling conflicts, travel delays, personal circumstances, or inability to attend an event;
  • Weather, traffic, venue conditions, or other factors outside Silk's exclusive control (except as addressed in Section 4);
  • Denial, revocation, reclassification, or termination of membership, admission, or tickets under the Terms (including private-club discretion and curation decisions);
  • Suspension or termination for violation of the Terms, Acceptable Use Policy, or other Silk policies;
  • Dissatisfaction with an event's atmosphere, guest mix, programming, or other attendees;
  • Failure to satisfy age, identity, dress, or door requirements; or
  • Partial use of a subscription period or unused time remaining after you cancel auto-renewal.

3. Cancellation Versus Refund

You may cancel an auto-renewing Paid Service so that it does not renew for a future billing period, subject to the cancellation method applicable to your purchase channel (for example, in-app store subscription settings, or instructions provided by Silk support for Silk-billed subscriptions).

Cancellation stops future renewals. Cancellation does not entitle you to a refund of amounts already paid for the current or any prior term.

4. Limited Non-Cash Remedies if Silk Cancels an Event

If Silk permanently cancels an event for which you purchased a ticket and does not offer a rescheduled date for that event, Silk may — at its sole discretion — offer a ticket transfer to a substitute event or an account credit. Any such remedy is a courtesy, not a cash-refund obligation, and does not create a general right to refunds for any other purchase or circumstance.

5. Mandatory Law Carve-Out

Nothing in this Refund Policy limits any non-waivable consumer right that applicable law grants you for a specific transaction. Where such a right applies and cannot be waived, Silk will honor that right to the extent required.

6. Apple App Store and Google Play Purchases

If your purchase was billed by Apple or Google through an in-app purchase or store subscription, refund requests for that billing may need to be submitted to Apple or Google under their applicable policies. Store rules control those billings. Purchases processed by Silk (for example, via Stripe) remain subject to this No Refund Policy.

7. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or made in error, contact support@silklifestyle.com promptly so we can investigate. Filing an unjustified chargeback or payment dispute may result in account suspension or termination and Silk may contest the dispute with supporting records. Contacting support first does not create a right to a refund.

8. How to Cancel or Contact Us

9. Conflict With Older Language

If any prior version of the Terms, Support page, checkout copy, or other Silk material suggested that refunds were available at Silk's discretion as a general practice, this Refund Policy and the current Terms control: the default commercial rule is no refunds / all sales final, subject only to Sections 5 and 6.

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